Applying service design principles to games development

Applying service design principles to games development offers new opportunities for designers, researchers and producers to understand and influence the development of games. As many games move towards a model of providing content over time, a faster cadence for games development means that dedicated effort to understanding and influencing the content creation process becomes a […]

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The upcoming book

As mentioned on my twitter account recently, I am almost at the end of writing a user research book – which is probably a sensible time to start talking about it. The book, Building User Research Teams, will be a practical guide on how to establish a new user research team.

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Blog Posts from Reach

I’ve been working for Reach for the last few months, building a new user research function to support their development and publishing of magazines, newspapers and websites. As usual, I’ve used this as an opportunity to write about user research – this post will be updated to collect blog posts on Reach’s official blog that […]

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Some things I’ve learned as an in-house research lead

For the last 2.5 years, I have been user research lead within a public sector organisation (as evident from the blog posts…). This was my first time being a line manager and my first time introducing research into an organisation that didn’t do it previously. During both of these experiences I made some mistakes, and […]

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