{"id":130,"date":"2009-10-27T14:41:42","date_gmt":"2009-10-27T13:41:42","guid":{"rendered":"http:\/\/www.stevebromley.com\/blog\/?p=130"},"modified":"2019-11-06T17:45:04","modified_gmt":"2019-11-06T16:45:04","slug":"evaluating-existing-technologies-paper-prototypes-in-action-windows-7-and-the-disappointing-user-experience-of-my-dvd-player","status":"publish","type":"post","link":"https:\/\/www.stevebromley.com\/blog\/2009\/10\/27\/evaluating-existing-technologies-paper-prototypes-in-action-windows-7-and-the-disappointing-user-experience-of-my-dvd-player\/","title":{"rendered":"Evaluating existing technologies, paper prototypes in action, Windows 7 and the disappointing user experience of my DVD player!"},"content":{"rendered":"<p>This week our HCI course featured an introduction to starting the design process by evaluating existing technologies, and the key advantages of this were made apparent when we started to build paper prototypes.<\/p>\n<p>In an abstract sense, the advantages of evaluating existing technology is that aids redesign &#8211; you can see what elements turned out successful, and which did not. What this means in practise is that you can steal the best bits of the competition, and fix the bits that users complain about (and hence find raw user experience data on the internet). This is particularly pertinent with this week\u2019s release of Windows 7.<\/p>\n<p>Aside from multitouch (surely useless for most home users), two of the main \u2018new&#8217; features of Windows 7 are likely to be the result of evaluating existing technologies \u2013 mainly OSX.<\/p>\n<p>The task bar now has persistent icons, so they don\u2019t go away when you close the program. Programs that are closed have a slightly different visual effect applied to them on the task bar. OSX users will of course remember this from their own Dock.<\/p>\n<p>\u00a0<\/p>\n<div align=\"center\">\n<div id=\"attachment_137\" style=\"width: 504px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-137\" src=\"http:\/\/www.stevebromley.com\/blog\/wp-content\/uploads\/2009\/10\/windows7dock.png\" alt=\"Windows 7 Taskbar\" title=\"windows7dock\" width=\"494\" height=\"40\" class=\"size-full wp-image-137\" srcset=\"https:\/\/www.stevebromley.com\/blog\/wp-content\/uploads\/2009\/10\/windows7dock.png 494w, https:\/\/www.stevebromley.com\/blog\/wp-content\/uploads\/2009\/10\/windows7dock-300x24.png 300w\" sizes=\"auto, (max-width: 494px) 100vw, 494px\" \/><p id=\"caption-attachment-137\" class=\"wp-caption-text\">Windows 7 Taskbar<\/p><\/div><br \/>\n<div id=\"attachment_138\" style=\"width: 462px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-138\" src=\"http:\/\/www.stevebromley.com\/blog\/wp-content\/uploads\/2009\/10\/osx-dock.jpg\" alt=\"Or is it this one?\" title=\"osx dock\" width=\"452\" height=\"96\" class=\"size-full wp-image-138\" srcset=\"https:\/\/www.stevebromley.com\/blog\/wp-content\/uploads\/2009\/10\/osx-dock.jpg 452w, https:\/\/www.stevebromley.com\/blog\/wp-content\/uploads\/2009\/10\/osx-dock-300x63.jpg 300w\" sizes=\"auto, (max-width: 452px) 100vw, 452px\" \/><p id=\"caption-attachment-138\" class=\"wp-caption-text\">Or is it this one?<\/p><\/div>\n<\/div>\n<p>Another borrowed feature is the new way show desktop works on Windows Seven. Hover over the bottom right hand corner of the screen, and it will look like this:<\/p>\n<div align=\"center\">\n<div id=\"attachment_140\" style=\"width: 460px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-140\" src=\"http:\/\/www.stevebromley.com\/blog\/wp-content\/uploads\/2009\/10\/windows7-desktop.jpg\" alt=\"show desktop\" title=\"windows7 desktop\" width=\"450\" height=\"338\" class=\"size-full wp-image-140\" srcset=\"https:\/\/www.stevebromley.com\/blog\/wp-content\/uploads\/2009\/10\/windows7-desktop.jpg 450w, https:\/\/www.stevebromley.com\/blog\/wp-content\/uploads\/2009\/10\/windows7-desktop-300x225.jpg 300w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><p id=\"caption-attachment-140\" class=\"wp-caption-text\">show desktop<\/p><\/div>\n<\/div>\n<p>\u00a0<br \/>\nAs OSX users will know, this is the same as leopards\u2019 expos\u00e9 feature, which allows users to show all open windows, all application windows, or (as in windows 7) the desktop, by moving the mouse into the corner of the screen. When I used to work on Mac\u2019s, I thought this was a great feature, and its no surprise why Microsoft borrowed it.<\/p>\n<p>Both of these are examples of taking ideas that were either popular or productive, from a rival operating system, and integrating them into your own design.<\/p>\n<p>Also this week is the launch of the first <a href=\"http:\/\/gizmodo.com\/5322328\/leak-inside-the-microsoft-store-with-wall+sized-screens-and-the-answers-bar\/\">Microsoft Store<\/a>. Again, they evaluated the existing user experience of an Apple store (sleek design, answers bar, the layout) and\u2026 nicked it. Great success!<\/p>\n<p>This isn\u2019t just Microsoft bashing by the way, its just relevant examples of evaluating existing ideas, and taking the good bits. Everyone knows that Apple nicked all its ideas from Xerox anyhow!<\/p>\n<p>So, in the spirit of \u2018evaluating existing ideas\u2019, we have been involved in the design of a new system for the University. User Experience will be important here, for the feature we are designing is likely to be used by students in high stress situations. We had half an hour to paper prototype some ideas on how to build the system (which it quickly become apparent was not enough time). Then we swapped, and compared our own designs to those produced by other groups. My personal favourite design (by <a href=\"http:\/\/hassanrajwani.blogspot.com\/\">Hassan <\/a> and <a href=\"http:\/\/jamescwake.blogspot.com\/\">James<\/a> ) had emulated key features from eBay, particularly how they categorised entries by the status (i.e. on eBay, \u2018items being bid for\u2019, \u2018items I\u2019m watching\u2019, \u2018items sold\u2019 appear on separate lists).<\/p>\n<p>This practical exercise brought home the advantages of paper prototyping, and evaluating other designs. Paper prototyping had proved to be:<\/p>\n<ul>\n<li>Fast<\/li>\n<li>Useful for brainstorming ideas<\/li>\n<li>Able to be changed quickly<\/li>\n<li>Adequate at demonstrating the key features of a website<\/li>\n<\/ul>\n<p>and evaluating existing designs had not only helped our group find a better solution than the one we\u2019d implemented, but also had been a key part of James and Hassan\u2019s design process.<\/p>\n<p>\u00a0<\/p>\n<p>My \u2018design gripe\u2019 this week was my DVD player. It has many problems, a few of which I\u2019ll share here.<\/p>\n<ol>\n<li>If there is no DVD in the player, it displays \u2018NULL\u2019<\/li>\n<li>The \u2018time played\u2019 counter (the default on the front of the player while playing a DVD) only counts to an hour. Then it goes back to 0 minutes again.<\/li>\n<li>The sound volume of a DVD is roughly half that of the normal audio output of the TV (and this is with the player\u2019s DVD volume settings set to max)<\/li>\n<li>If multiple camera angles are available on the DVD, the icon for it (a little film camera) appears on the TV screen always. Its quite distracting when watching a film, and cannot be turned off. Same for if you use the \u2018zoom\u2019 functionality.<\/li>\n<\/ol>\n<p>\u00a0From this, we can deduce the following points:<\/p>\n<ol>\n<li>User experience wasn\u2019t a priority, as \u2018Null\u2019 would mean nothing to a non-geek audience<\/li>\n<li>The player is probably intentionally badly designed, to drive the user to a higher priced one (I assume the company make more expensive ones). This may be counter productive though, as I\u2019d be unlikely to go for the same brand.<\/li>\n<li>You shouldn\u2019t buy the second cheapest DVD player Argos sell. (I\u2019d hate to see the functionality of the cheapest one)<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<div align=\"center\">\n<div id=\"attachment_136\" style=\"width: 490px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-136\" src=\"http:\/\/www.stevebromley.com\/blog\/wp-content\/uploads\/2009\/10\/terminator-skull-dvd-player.jpg\" alt=\"my next dvd player\" title=\"dvd-player\" width=\"480\" height=\"360\" class=\"size-full wp-image-136\" srcset=\"https:\/\/www.stevebromley.com\/blog\/wp-content\/uploads\/2009\/10\/terminator-skull-dvd-player.jpg 480w, https:\/\/www.stevebromley.com\/blog\/wp-content\/uploads\/2009\/10\/terminator-skull-dvd-player-300x225.jpg 300w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><p id=\"caption-attachment-136\" class=\"wp-caption-text\">my next dvd player<\/p><\/div>\n<\/div>\n<p>I\u2019ve started reading Alan Cooper\u2019s <a href=\"http:\/\/www.amazon.co.uk\/Inmates-are-Running-Asylum-High-tech\/dp\/0672326140\">The Inmates are Running the Asylum<\/a>, which diagnoses the problems with technology currently as a lack of understanding by the business of the need to separate programmers and designers. Programmers are great at thinking logically, and making tools they themselves could use effectively, however they need to be given clear goals and design models by people who are better placed to understand user needs, and that is where our role as designers come in. I have to say, it\u2019s a lot more readable than the HCI textbook, and Alan Cooper has a great degree of insight into the subject. He recounts the following (rather old) joke, which is quite relevant to our field of user experience.<\/p>\n<div align=\"center\">A pilot is lost flying through cloud, and can\u2019t find the airport to land at. He circles round and round, but still cannot see where he is. He descends until he finds an office block, and sees a man at the window.<br \/>\nHe shouts down \u201cI\u2019m lost, where am I?\u201d.<br \/>\nThe man replies \u201cYou are in an airplane, 100 feet above the ground\u201d.<br \/>\nAfter hearing that, the pilot immediately flies off, and lands successfully without a problem.<br \/>\n\u201cHow did you do it?\u201d he was later asked.<br \/>\nThe pilot replies \u201cWell, with an answer like that, I knew I must be at the Microsoft building, and I know my way back from there\u201d.<\/p>\n<p>\u00a0<\/p><\/div>\n<p>As we can see, the answer was true, but not helpful. This is what we want to avoid as user experience architects.<\/p>\n<p>I was going to feature here the terrible user experience of Ticketmaster\u2019s website, but I think it\u2019s so bad it could fill an entire blog post on its own. Expect this soon (especially since I\u2019m bitter I didn\u2019t get my Paul McCartney tickets)!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This week our HCI course featured an introduction to starting the design process by evaluating existing technologies, and the key advantages of this were made apparent when we started to build paper prototypes. In an abstract sense, the advantages of evaluating existing technology is that aids redesign &#8211; you can see what elements turned out [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[118],"tags":[],"class_list":["post-130","post","type-post","status-publish","format-standard","hentry","category-user-research","grve-entry-item","grve-blog-item"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Evaluating existing technologies, paper prototypes in action, Windows 7 and the disappointing user experience of my DVD player! - Steve Bromley - User Research<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stevebromley.com\/blog\/2009\/10\/27\/evaluating-existing-technologies-paper-prototypes-in-action-windows-7-and-the-disappointing-user-experience-of-my-dvd-player\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Evaluating existing technologies, paper prototypes in action, Windows 7 and the disappointing user experience of my DVD player! - Steve Bromley - User Research\" \/>\n<meta property=\"og:description\" content=\"This week our HCI course featured an introduction to starting the design process by evaluating existing technologies, and the key advantages of this were made apparent when we started to build paper prototypes. 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