{"id":241,"date":"2009-11-17T10:26:45","date_gmt":"2009-11-17T09:26:45","guid":{"rendered":"http:\/\/www.stevebromley.com\/blog\/?p=241"},"modified":"2019-11-06T17:45:03","modified_gmt":"2019-11-06T16:45:03","slug":"how-to-present-a-ux-report","status":"publish","type":"post","link":"https:\/\/www.stevebromley.com\/blog\/2009\/11\/17\/how-to-present-a-ux-report\/","title":{"rendered":"How to present a UX Report"},"content":{"rendered":"<p>This week I\u2019ve been working on producing a UX report for an iPhone game, and have been thinking about the best method to present your findings to a client. A UX report needs to consider the client\u2019s needs. They are likely to be busy, and are most interested in your findings, with your methodology and data as a secondary concern. Because of this, should the results be bumped up to one of the first pages? I\u2019m giving this a go, but would be interested to discover if it\u2019s better than a chronological approach (i.e. summary, methodology, data, results and conclusion).<\/p>\n<p>There are many methods you could use to present your findings to a client, below is a brief summary of three popular methods, noting a few advantages and disadvantages.<\/p>\n<h4>A Paper UX Report<\/h4>\n<p>This would be a (hopefully not too large) document, including all of your study divided into sections. It could also integrate graphs, pictures etc.<\/p>\n<p><strong>Advantages<\/strong><\/p>\n<ul>\n<li>Can      cover every aspect of the process in depth (and have specific sections for      different audiences, i.e. programmers, artists)<\/li>\n<li>Can      be given to a client remotely<\/li>\n<li>Can      be duplicated easily for multiple recipients<\/li>\n<\/ul>\n<p><strong>Disadvantages<\/strong><\/p>\n<ul>\n<li>Clients      may skip sections<\/li>\n<li>Have      to describe problems with text<\/li>\n<li>Harder      to highlight the key issues<\/li>\n<\/ul>\n<h4>A Video UX Report<\/h4>\n<div align=\"center\">\n<div id=\"attachment_242\" style=\"width: 214px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-242\" src=\"http:\/\/www.stevebromley.com\/blog\/wp-content\/uploads\/2009\/11\/3-d-audience.png\" alt=\"Preferably 3d. Or Imax\" title=\"3-d-audience\" width=\"204\" height=\"258\" class=\"size-full wp-image-242\" \/><p id=\"caption-attachment-242\" class=\"wp-caption-text\">preferably 3d. Or Imax<\/p><\/div>\n<\/div>\n<p>A video report may be a useful way of demonstrating issues, as it would be possible to directly show the problems. Using \u2018chapters\u2019 in a DVD also means you can present multiple aspects of your process separately, such as the summary and the individual issues.<\/p>\n<p><strong>Advantages<\/strong><\/p>\n<ul>\n<li>Easy      to demonstrate UX issues visually<\/li>\n<li>Can      ensure client gets shown the important parts<strong> <\/strong><\/li>\n<li>Can      be presented in an exciting method<strong> <\/strong><\/li>\n<\/ul>\n<p><strong>Disadvantages<\/strong><\/p>\n<ul>\n<li>Takes      a long time to produce<\/li>\n<li>Harder      for clients to \u2018skip back\u2019 to specific issues<\/li>\n<li>Likely      to need to be supplemented by a \u2018take away\u2019 document<\/li>\n<\/ul>\n<h4>Presenting a UX report<\/h4>\n<p>Presenting to a client can ensure they understand the points you are conveying, and means you can ensure that they are paying attention (rather than skipping some pages in your paper report). It does however mean you have to be physically present, which can be difficult based on your geographic location.<\/p>\n<p><strong>Advantages<\/strong><\/p>\n<ul>\n<li>Can      ensure that the key points are communicated<\/li>\n<li>Can      directly take and respond to issues from the client<\/li>\n<li>Can      be supplemented with interactive aspects.<\/li>\n<\/ul>\n<p><strong>Disadvantages<\/strong><\/p>\n<ul>\n<li>Have      to be physically present with the client<\/li>\n<li>Likely      to need to be supplemented by a \u2018take away\u2019 document.<\/li>\n<\/ul>\n<p>Of course you could combine more than one, or use all of these methods to present your data. For the report I\u2019m producing, I think it has to be paper, as the client is in another country, making presentation impossible. The time it\u2019d take to produce video would make this medium difficult as well.<\/p>\n<h4>What to include in a UX report <\/h4>\n<div align=\"center\">\n<div id=\"attachment_243\" style=\"width: 420px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-243\" src=\"http:\/\/www.stevebromley.com\/blog\/wp-content\/uploads\/2009\/11\/funny-report.png\" alt=\"double the length with stock photos of business people laughing\" title=\"funny-report\" width=\"410\" height=\"282\" class=\"size-full wp-image-243\" srcset=\"https:\/\/www.stevebromley.com\/blog\/wp-content\/uploads\/2009\/11\/funny-report.png 410w, https:\/\/www.stevebromley.com\/blog\/wp-content\/uploads\/2009\/11\/funny-report-300x206.png 300w\" sizes=\"auto, (max-width: 410px) 100vw, 410px\" \/><p id=\"caption-attachment-243\" class=\"wp-caption-text\">double the length with stock photos of business people laughing<\/p><\/div>\n<\/div>\n<p>Because the client\u2019s time is important, an executive summary would be a good start. This would cover, briefly, the most important things you found, how they were found, and the severity of the issues. The purpose of it is to act as \u2018the one page you need to read\u2019, so high profile clients can understand the issues without reading the full report.<\/p>\n<p>I\u2019ve then included a table of the issues found, rated by severity. This may seem unusual having this so early, but as the \u2018deliverable\u2019 aspect of the report, it will be the part the client will be most interested in. So I\u2019m not going to make them search for it.<\/p>\n<p>Then we get into the supplementary materials, describing how I came to the table of issues. This will include your methodology, information about the setup of the system and the hardware used, and the data you recorded. The data will obviously depend on the type of investigation you performed, either survey responses, or results from a play test or expert evaluation.<\/p>\n<p>To end it all, a conclusion would be similar to your executive summary, but discuss the results in more depth. Perhaps it would describe which issues are most important to deal with first, and the suggested fixes for these. You could also try being nice about the subject, as you want them to hire you again!<\/p>\n<p>I am interested in hearing how other people handle the production of these reports, whether they have any good tips, or approach it from an entirely different direction. Comments below please!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This week I\u2019ve been working on producing a UX report for an iPhone game, and have been thinking about the best method to present your findings to a client. A UX report needs to consider the client\u2019s needs. They are likely to be busy, and are most interested in your findings, with your methodology and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[118],"tags":[],"class_list":["post-241","post","type-post","status-publish","format-standard","hentry","category-user-research","grve-entry-item","grve-blog-item"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to present a UX Report - Steve Bromley - User Research<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stevebromley.com\/blog\/2009\/11\/17\/how-to-present-a-ux-report\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to present a UX Report - Steve Bromley - User Research\" \/>\n<meta property=\"og:description\" content=\"This week I\u2019ve been working on producing a UX report for an iPhone game, and have been thinking about the best method to present your findings to a client. A UX report needs to consider the client\u2019s needs. They are likely to be busy, and are most interested in your findings, with your methodology and [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.stevebromley.com\/blog\/2009\/11\/17\/how-to-present-a-ux-report\/\" \/>\n<meta property=\"og:site_name\" content=\"Steve Bromley - User Research\" \/>\n<meta property=\"article:published_time\" content=\"2009-11-17T09:26:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-11-06T16:45:03+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.stevebromley.com\/blog\/wp-content\/uploads\/2009\/11\/3-d-audience.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.stevebromley.com\/blog\/#website\",\"url\":\"https:\/\/www.stevebromley.com\/blog\/\",\"name\":\"Steve Bromley - User Research\",\"description\":\"Usability and User Research for Websites, Software and Games\",\"publisher\":{\"@id\":\"https:\/\/www.stevebromley.com\/blog\/#\/schema\/person\/9c0be0bbd079c086677d422d1fd9c8c7\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/www.stevebromley.com\/blog\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.stevebromley.com\/blog\/2009\/11\/17\/how-to-present-a-ux-report\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"http:\/\/www.stevebromley.com\/blog\/wp-content\/uploads\/2009\/11\/3-d-audience.png\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.stevebromley.com\/blog\/2009\/11\/17\/how-to-present-a-ux-report\/#webpage\",\"url\":\"https:\/\/www.stevebromley.com\/blog\/2009\/11\/17\/how-to-present-a-ux-report\/\",\"name\":\"How to present a UX Report - Steve Bromley - User Research\",\"isPartOf\":{\"@id\":\"https:\/\/www.stevebromley.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.stevebromley.com\/blog\/2009\/11\/17\/how-to-present-a-ux-report\/#primaryimage\"},\"datePublished\":\"2009-11-17T09:26:45+00:00\",\"dateModified\":\"2019-11-06T16:45:03+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.stevebromley.com\/blog\/2009\/11\/17\/how-to-present-a-ux-report\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.stevebromley.com\/blog\/2009\/11\/17\/how-to-present-a-ux-report\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.stevebromley.com\/blog\/2009\/11\/17\/how-to-present-a-ux-report\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.stevebromley.com\/blog\/\",\"url\":\"https:\/\/www.stevebromley.com\/blog\/\",\"name\":\"Home\"}},{\"@type\":\"ListItem\",\"position\":2,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.stevebromley.com\/blog\/2009\/11\/17\/how-to-present-a-ux-report\/\",\"url\":\"https:\/\/www.stevebromley.com\/blog\/2009\/11\/17\/how-to-present-a-ux-report\/\",\"name\":\"How to present a UX Report\"}}]},{\"@type\":\"Article\",\"@id\":\"https:\/\/www.stevebromley.com\/blog\/2009\/11\/17\/how-to-present-a-ux-report\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.stevebromley.com\/blog\/2009\/11\/17\/how-to-present-a-ux-report\/#webpage\"},\"author\":{\"@id\":\"https:\/\/www.stevebromley.com\/blog\/#\/schema\/person\/9c0be0bbd079c086677d422d1fd9c8c7\"},\"headline\":\"How to present a UX Report\",\"datePublished\":\"2009-11-17T09:26:45+00:00\",\"dateModified\":\"2019-11-06T16:45:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.stevebromley.com\/blog\/2009\/11\/17\/how-to-present-a-ux-report\/#webpage\"},\"commentCount\":6,\"publisher\":{\"@id\":\"https:\/\/www.stevebromley.com\/blog\/#\/schema\/person\/9c0be0bbd079c086677d422d1fd9c8c7\"},\"image\":{\"@id\":\"https:\/\/www.stevebromley.com\/blog\/2009\/11\/17\/how-to-present-a-ux-report\/#primaryimage\"},\"articleSection\":\"User Research\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.stevebromley.com\/blog\/2009\/11\/17\/how-to-present-a-ux-report\/#respond\"]}]},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/www.stevebromley.com\/blog\/#\/schema\/person\/9c0be0bbd079c086677d422d1fd9c8c7\",\"name\":\"Steve Bromley\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.stevebromley.com\/blog\/#personlogo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/4dfbbfc5a00187fd6f5fd405361347b2698a65a866f49de07f9486895b6c7029?s=96&d=mm&r=g\",\"caption\":\"Steve Bromley\"},\"logo\":{\"@id\":\"https:\/\/www.stevebromley.com\/blog\/#personlogo\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/www.stevebromley.com\/blog\/wp-json\/wp\/v2\/posts\/241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stevebromley.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.stevebromley.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.stevebromley.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stevebromley.com\/blog\/wp-json\/wp\/v2\/comments?post=241"}],"version-history":[{"count":10,"href":"https:\/\/www.stevebromley.com\/blog\/wp-json\/wp\/v2\/posts\/241\/revisions"}],"predecessor-version":[{"id":634,"href":"https:\/\/www.stevebromley.com\/blog\/wp-json\/wp\/v2\/posts\/241\/revisions\/634"}],"wp:attachment":[{"href":"https:\/\/www.stevebromley.com\/blog\/wp-json\/wp\/v2\/media?parent=241"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.stevebromley.com\/blog\/wp-json\/wp\/v2\/categories?post=241"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.stevebromley.com\/blog\/wp-json\/wp\/v2\/tags?post=241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}