About Steve

I am a User Researcher, based in London and with experience in websites, video games and virtual reality.

I currently lead user research at the UK’s biggest commercial publishing company. Before this I built the user research team for UK’s Parliament, and was previously responsible for leading the research for many of Sony Interactive Entertainment’s top European projects. I also work with independent game development teams to improve the usability of their games.

I am an active member of the research community, and am enthusiastic about promoting user research as a key part throughout the lifecycle of digital projects. I started and run a user research mentoring scheme which partners over 100 mentees with 50 industry professional, was a member of the Games User Research Special Interest Group (GUR-SIG) Steering Committee, and was co-chair of the 2015 & 2016 #GamesUR Conference in London.

I have presented my work at the GamesUR Conference, The Research Thing, UXBrighton and CHIPlay, and my work has featured at GDC and at the Develop conference. I have given guest lectures at the University of Sussex and the University of Ontario Institute of Technology. I wrote the chapter on ‘Interviewing Players’ for the Games User Research book published by Oxford University Press, and a chapter on measuring social interaction for the book ‘Multiplayer: Social Aspects of Digital Gaming‘.

I write a blog on usability and user experience, with an emphasis on how it applies to games.

Skills

  • Designing studies for user research.
  • Moderation of one to one and group user research sessions.
  • Survey design and implementation.
  • Interview, lab and focus group observation.
  • Ethnographic research.
  • Analysis of findings, and reporting to clients.
  • Presenting and workshop moderation with clients.
  • Expert usability and accessibility evaluation.
  • Creation and delivery of User Research training workshops.
  • Line management and mentoring of research team members.
  • Usability reviews
  • Ergonomic and usability testing of hardware.
  • Introducing and embedding user research to new organisations.
  • Creation and implementation of bespoke user centred design processes

Released Projects

I led the user research team working on the new website for UK’s Parliament

Prior to this, I was a lead user researcher for the PlayStation VR headset, and many of PlayStation’s titles including:

  • BigFest (PS Vita)
  • InviZimals: The Alliance (PS Vita)
  • Horizon: Zero Dawn (PlayStation 4)
  • LittleBigPlanet 3 (PlayStation 4)
  • Murasaki Baby (PS Vita)
  • No Man’s Sky (PS4, PC)
  • PlayStation Vita Pets (PS Vita)
  • PlayStation VR Worlds (PlayStation VR)
  • RESOGUN (PlayStation 4)
  • RIGS: Mechanized Combat League (PlayStation VR)
  • Rush of Blood (PlayStation VR)
  • SingStar: Ultimate Party (PlayStation 4)
  • That’s You! (PlayStation 4)
  • Wonderbook: Book of Potions (PlayStation 3)
  • Wonderbook: Walking With Dinosaurs (PlayStation 3)

Other released titles I performed User Research for include:

  • DriveClub (PlayStation 4)
  • Infamous: Second Son (PlayStation 4)
  • LittleBigPlanet Vita (PS Vita)
  • LittleBigPlanet Karting (PlayStation 3)
  • Music Unlimited (PlayStation 4)
  • Playroom (PlayStation 4)
  • Puppeteer (PlayStation 3)
  • Ratchet and Clank (PlayStation 4)
  • Ratchet and Clank: QForce (PlayStation 3)
  • RiME (PlayStation 4, Xbox One, Nintendo Switch, Microsoft Windows)
  • Sly Cooper: Thieves in Time (PlayStation 3)
  • Smart As (PS Vita)
  • Soul Sacrifice (PS Vita)
  • Tearaway (PS Vita)
  • Tearaway Unfolded (PlayStation 4)
  • The Unfinished Swan (PlayStation 3)
  • Wonderbook: Book of Spells (PlayStation 3)
  • Wonderbook: Diggs NightCrawler (PlayStation 3)