User Research
Along with GOMS can be a useful tool to help compare interaction times, but should not be used exclusively. Raskin also documents a number of problems with current interaction, with a particular dislike for modes (i.e. interactions that do different things in different concepts). A simple way to explain modes is the ‘caps lock’ key;…
read moreI told you it was coming, and here it is – Ticketmaster’s design faults from a user centred perspective have annoyed me enough to blog on them. And then deliver the killing blow by suggesting how they could be improved. If you’d just let me buy those Paul McCartney Tickets, it wouldn’t have come to…
read moreThis week I’ve been working on producing a UX report for an iPhone game, and have been thinking about the best method to present your findings to a client. A UX report needs to consider the client’s needs. They are likely to be busy, and are most interested in your findings, with your methodology and…
read moreThis week in HCI we’ve been thinking about questionnaires. They can be an important usability tool, although there are also many limitations. Primarily questionnaires are used as a quantitative data collection method (i.e. it will give back a large amount of responses), and so, compared to a qualitative methodology, are useful in pinpointing where problems…
read moreUnderstanding Cognition In order to design a positive user experience, it is important to understand how humans work from a cognitive perspective. There are three aspects of this attention, perception and memory. By understanding what humans can and can’t do, we can create models of behaviour and guidelines that will aid the user experience design,…
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