best practise

Building Trust with Development Teams

Being a good user researcher is not just about finding usability or user experience issues with games. Once the issues have been found, another part of the role is ensuring that the development team take the right action to resolve them. To achieve this, it’s important to create a strong trust relationship with the development…

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Some things I’ve learned about observing playtesting sessions

Being the observer is often seen as the less glamorous side of usability testing. While the moderator gets to meet and interact directly with the player, the observer is trapped behind the one-way mirror. However it is actually the more important of the two roles – the observer is the one who is identifying and…

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Some things I’ve learned about moderating playtesting sessions

1-1 playtesting sessions, where the moderator is sat in the room with an individual player (or small groups playing on one console), are a key part of games user research, and are essential for getting useful usability feedback throughout the development process. During my time at PlayStation I’ve been lucky enough to work with some…

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The problem with AR games…

… and how User Research can help Over the last few years, I've researched and played many Augmented Reality games. Through this experience, and from looking at reviews of other AR games, I’ve learned how critical user research is to the production of a good AR game, and what can go wrong when research isn’t…

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GDC 2014 Highlights

This year I was lucky enough to go to the Games Developer Conference for the first time. It was a great opportunity to meet in person with many of the researchers I’d only spoken to online, and I also was able to see some great talks while out there. In this post, I wanted to…

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