Some things I’ve learned as an in-house research lead

For the last 2.5 years, I have been user research lead within a public sector organisation (as evident from the blog posts…). This was my first time being a line manager and my first time introducing research into an organisation that didn’t do it previously. During both of these experiences I made some mistakes, and […]

Read More

Blog Posts from Parliament

(Updated Jan 2019) As you may know, nine months ago I left PlayStation to lead the User Research Team at Parliament. Although it’s been sad to leave the world of gaming, and many awesome colleagues, it’s been nice to be able to talk more openly about the work our research team is doing, especially through […]

Read More

Building Trust with Development Teams

Being a good user researcher is not just about finding usability or user experience issues with games. Once the issues have been found, another part of the role is ensuring that the development team take the right action to resolve them. To achieve this, it’s important to create a strong trust relationship with the development […]

Read More

Opinions in User Research

A common question for user researchers is how many participants are required to find ‘true’ results. Clients can say “but that was only one user” as a reason to disregard a finding. A key part of our role is to explain that one user can be very significant, for example in a 5 user study, […]

Read More