The upcoming book

As mentioned on my twitter account recently, I am almost at the end of writing a user research book – which is probably a sensible time to start talking about it. The book, Building User Research Teams, will be a practical guide on how to establish a new user research team.

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Blog Posts from Reach

I’ve been working for Reach for the last few months, building a new user research function to support their development and publishing of magazines, newspapers and websites. As usual, I’ve used this as an opportunity to write about user research – this post will be updated to collect blog posts on Reach’s official blog that […]

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Some things I’ve learned as an in-house research lead

For the last 2.5 years, I have been user research lead within a public sector organisation (as evident from the blog posts…). This was my first time being a line manager and my first time introducing research into an organisation that didn’t do it previously. During both of these experiences I made some mistakes, and […]

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Blog Posts from Parliament

(Updated Jan 2019) As you may know, nine months ago I left PlayStation to lead the User Research Team at Parliament. Although it’s been sad to leave the world of gaming, and many awesome colleagues, it’s been nice to be able to talk more openly about the work our research team is doing, especially through […]

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Building Trust with Development Teams

Being a good user researcher is not just about finding usability or user experience issues with games. Once the issues have been found, another part of the role is ensuring that the development team take the right action to resolve them. To achieve this, it’s important to create a strong trust relationship with the development […]

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